Do not ship products back to DirectSinks.com without contacting us for a return goods authorization (RGA) number and return instructions.

"No Hassle Return."  If you are not satisfied with any of our products with in the first 30 days of recieving them, contact us!  As long as the product has not been installed and is in original packaging, we will exhange, replace or refund it. (Shipping cost not included).  No returns are accepted without an RGA number. Contact us at support@directsinks.com for an exchange, replacement or RGA number with in 30 days.  No returns or refund will be issued after 30 days. 

How We Ship
All orders are processed upon receipt. Orders for in-stock merchandise, placed Monday to Friday before 3PM EST, usually ship the same day. Most other orders are shipped within 1-5 business days of receiving your order and will arrive in approximately 3-7 business days. Rush orders ship within 48 hours with UPS or FedEx by the customer's request and additional charges.  ALL orders are insured for the product's cost.
 
Orders are shipped via UPS, FedEx, USPS or by other high quality delivery services.
 
Orders containing large or very heavy items (toilets, whirlpools, shower doors, etc.) or a large quantity of items may require shipping via common carrier (freight-line truck). If your order requires shipping via common carrier, our customer service department will contact you by phone, e-mail or mail when your order ships.

You must be present at the time of delivery to inspect all common carrier shipments. Do not assume the items are undamaged because the box is undamaged. If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office. The direct phone number for the shipping company is included in the order tracking email that we send to you. If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading. If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION". Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage. If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility.

Actual shipping time is contingent upon the availability of merchandise, warehouse location, credit verification, weather conditions and other factors.  Orders are not shipped on Saturdays or Sundays. If we become aware of any other delays, every effort will be made to contact you by phone, e-mail or mail. In the event that an ordered item is backordered or otherwise unavailable, we will contact you to find out if you would like to substitute a similar item, leave the missing item on backorder, remove that item from your order or cancel your entire order.
 
Because we depend on outside delivery services, including but not limited to UPS, FedEx and USPS, DirectSinks.com does not guarantee any delivery times. DirectSinks.com will never be responsible for any delivery time guarantees in shipping, and we cannot and will not be responsible for any inconvenience, monetary loss, penalty or extra charge incurred by our customers should any delivery not arrive when anticipated

You must be present at the time of delivery to inspect all common carrier shipments. Do not assume the items are undamaged because the box is undamaged. If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office. The direct phone number for the shipping company is included in the order tracking email that we send to you. If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading. If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION". Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage. If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility

Damages should be reported at the time of delivery.  If noticed, you should file a report with the shipper.  Uninspected damage MUST be reported within 24 hours of delivery for a "No Hassle" replacement. 

We can be reached via e-mail at: support@directsinks.com