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What is DirectSinks Return Policy?

DirectSinks.com has a No Hassle Return Policy in place. If you are not satisfied with any of our products within the first 30 days of receiving them, contact us! As long as the product meets the qualifications below, we will exchange, replace or refund it!

Qualifications for general returns
  • Must be in resellable condition
  • Most not have been installed
  • Must have the original packaging for the item, and there cannot be any writing on the original packaging.
  • The chart below lists restocking fees for ground shipments. LTL freight shipments may incur high restocking fees and/or shipping charges. Due to the longer transit times, your refund credit may take longer to process.
Qualifications for Defective return
  • Has to have a defect that hinders its usability for the purpose for which it was designed and manufactured for.
  • Please be prepared to send us a picture of the defect to help speed the return /exchange process along.

No returns are accepted without an RGA number. Please contact us at [email protected], LiveChat or call us (855) 827-3700 for your RGA number and return instructions. No returns or refunds will be issued after 30 days.

Restocking fees and/or exchange rates may apply. These are set by our manufacturers, and can range from 15%-35%.
Brand Name Restocking Fee
Alfi 25%
Amba Products 25%
Ariel 25%
Rugs 25%
Berenson Hardware 20%
Blitz No Returns Accepted
Cavaliere 25%
Dawn Kitchen & Baths 15%
D'Vontz 35%
DecoLav 25%
Eago 25%
Eden Bath 15%
Elk Lighting 25%
Hardware Resources 20%
Huntington Brass 25%
Italia 20%
Jacob Bromwell 15%
Kingston Brass 20%
Kraus 15%
Lenova Sinkware 20%
Nantucket Sinks 15%
Native Trails 25%
Premier Copper Products 15%
René by Elkay 20%
Ruvati 25%
Shock 25%
Song Bath 25%
Top Knobs Hardware 20%
Ukinox 20%
Valsan Bathrooms 25%
Whitehaus 25%
Wells Sinkware 25%
Wine-Logic 15%

My purchase was damaged in transit, what do I do?

 As always, please inspect all packages when you receive them.  If you find damage to your product please email us at "[email protected]".  In the description, please give us as much detail as possible on the damages. Also include your order number, name, and date of purchase. DirectSinks.com may contact you if the manufacturer requires a picture. In the mean time, please indicate if you'd like a replacement or a refund. After your return has been set up please hold the damaged material along with any damaged packaging for 30 days as the carrier may or may not want to pick up or inspect the shipment. If after 30 days you have not been contacted by DirectSinks.com or the Carrier, you are free to dispose of the damaged item/s as you see fit.

When should I expect my refund?

We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. Please allow up to two weeks for credit to be issued. Credit will be issued to the payment method used on the original order.

Additional FAQ
How do I cancel my order?

If your order has not already been shipped, you can cancel the order. You must contact DirectSinks as soon as you can to make sure that you submit your cancellation before the order is shipped. Once the order is shipped, it can no longer be cancelled. Contact DirectSinks via e-mail, telephone, or live chat to confirm your order cancellation. If your order is successfully cancelled, all funds will be returned within 48 hours.
How do I send you my return?

Do not ship returns without first receiving an RMA#. Once your return is approved, you will be provided an RMA#. DirectSinks will e-mail you a detailed set of instructions on how to return your shipment. Buyers are responsible for return shipping, meaning you can choose any carrier service that you prefer, as long as it arrives in time before your return expires. Most customers will choose UPS or Fedex to return their shipment. If you would like DirectSinks to provide you with a shipping label, this can be done and the cost of the label will be deducted from the refund.
What is an RMA and how long will it take to receive it after I complete my return form?

A Return Merchandise Authorization (RMA) is a code provided by the receiving warehouse. All returns must have a RMA listed on either the shipping label or the shipping box, this allows our warehouse to keep track of all incoming returns. This tracking allows us to provide returns to our customer in an efficient matter, and avoiding any lost returns.
Do I have to pay for shipping on my return?

Buyers are responsible for the cost of return shipping. This charge varies depending on your location and the receiving warehouse. Not all warehouses accept certain brands and we will always choose the closest distribution center to our customer. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return. DirectSinks can provide a return shipping label if you prefer, and the cost of the return label will then be deducted from your refund. Shipments transported via freight LTL may incure signifacantly higher shipping charges. Please contact [email protected] for more information.
When and why do I have to pay restocking fee?

Restocking fees vary among the different brands offered by DirectSinks. View the restocking fee table above to see which brand is charged a restocking fee. Restocking fees are imposed by the manufacturer and warehouse stocking the items, which we are required to collect on returns. This fee is put in place to cover the cost of labor to receive, inspect, and return the items to stock. We understand that our high priced items can sometimes incur a large restocking fee, be sure to contact DirectSinks to find out how we can reimburse you for fee's by giving custom discounts to our online selection. Shipments transported via freight LTL may incure signifacantly higher restocking fees. Please contact [email protected] for more information.
My purchase was lost in transit, what do I do?

If you haven't received your shipment and it seems to be lost in transit, you must contact DirectSinks as soon as possible. DirectSinks does not have a system in place to track all orders after shipment to ensure that they were delivered on time. After contacting Directsinks, we will provided you with more information and work on shipping a replacement. In the case of lost shipments, DirectSink is not required to expedite the replacing shipment. We will work with UPS to see if they can expedite replacement packages, although it is not guaranteed.
I received the wrong product, what do I do?

Mixups will sometimes occur and you could sometimes be shipped the wrong product. Don't panic! We will work on getting you the correct item as soon as possible and we will also cover any return shipping if the error was on our end. Be sure to contact DirectSinks to report that you received the wrong product and we will provide further instructions.
What is a PPL and when will I received it after I set up my return?

A pre-paid label (PPL) is a shipping label that can be affixed to the return shipment and dropped off at the corresponding shipping carrier with no extra cost. If using a PPL, all shipping fees are paid for. Customers will receive a PPL if they receive an incorrect or damaged item, or if the customer choose to receive a PPL in exchange for the cost being deducted from their refund.
How do call tags work?

A call tag is sometimes used by shipping carriers to pickup packages from a residence or business. Instead of a dropping off your return at a local shipping location, you can request a carrier to pickup the package from your address. There is a $20 fee to request this service, which will be deducted from the refund.